PURPOSE: Bulwark Insurance Agency Ltd and its affiliated companies (hereinafter referred to as “Bulwark”) significantly value your trust in us. We truly understand our duty to protect and responsibly use the information that you share with us, and we pledge our commitment to fulfilling that responsibility. The purpose of this Privacy Statement, a policy shared by all of our affiliate companies, is to inform you of how we treat your personal information.
INFORMATION WE COLLECT AND HOW WE USE IT: The types of personal information we may collect (directly from you or third parties) depend on the nature of the relationship that you have with Bulwark. Regardless of the source, we only collect information relevant for the purposes of processing information to which you have consented, except where required by law, to protect the interests of Bulwark or in the discharge of public duty.
Below are some of our sources for collecting personal information and, once collected, how we use it.
Customers. In order to service your business, Bulwark obtains information (including financial and health) about you from some or all of the following sources:
Information you provide on the insurance application and other forms;
Information from your insurance intermediaries;
Information from your transactions with us;
Information from consumer reporting agencies;
Individually identifiable information when you apply for an insurance policy
Individually identifiable health information from your health care providers; and
Information from our website, mobile applications, online customer portals, such as site visit data and information collection devices (cookies).
From these sources, we may obtain information such as:
Name, address (e-mail address, if applicable), telephone number, date of birth, government identifier;
Driver’s License Number, and accident and violation history;
Credit information and information about previous insurance transactions;
With your authorization, health information;
Banking information; and
Payment and account history, including claims information.
Websites and Mobile Applications. We collect two types of information about users of our sites and mobile applications:
Information that users provide through optional, voluntary submissions. These are voluntary submissions from disclosures regarding customers’ profiles and participation in polls, surveys, completion of online forms, and subscriptions for services.
Information that we gather through aggregated tracking and information derived mainly by tallying page views throughout our sites and telematics data. This information allows us to better tailor our content to user’s needs and to better understand the demographics of our audience. Compiling such aggregated demographic data is essential to keeping our service up to date for our users.
We shall not disclose any information collected from any user unless such disclosure is permitted by law, required by an order of a court of competent jurisdiction or the disclosure is consented to by the owner of the information.
Collection of information from websites and mobile applications
 Optional Voluntary Information. We offer the following services, which require some type of voluntary submission of personal information by users:
 Usage Tracking. We track user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. We break down overall usage statistics according to a user’s domain name, browser type, and MIME (Multipurpose Internet Mail Extension) type by reading this information from the browser string (information contained in every user’s browser).
Use of information. We use the information provided by users through analytics to enhance their experience on our site, whether to provide interactive or personalized elements on the site; to better prepare future content based on the interests of our users, or to develop new leads for potential sales.
Sharing of the Information. We use the information provided by users to tailor our content to suit your needs. We will only share information about individual users with any third party in circumstances where we are legally permitted or required for business operations to provide information.
Network Security. We operate secure data networks which comply with the industry standards for information systems security. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by users. Notwithstanding the foregoing, every reasonable effort will be made to secure your data but we cannot guarantee that the information you share will be secure during transmission to our web servers.
INFORMATION WE SHARE. We will not disclose our current and former customers´ information to affiliated or nonaffiliated third parties, except as permitted by law. To the extent permitted by law, we may disclose to either affiliated or non-affiliated third parties all of the information that we collect about our customers, as described in this section.
In general, any disclosures to affiliated or non-affiliated third parties will be for the purpose of them providing services for us so that we may more efficiently administer your policy or product and process the transactions and services you request. Our agreements with third parties require them to use this information responsibly and restrict their ability to share this information with other parties. We do not sell information to either affiliated or non-affiliated parties.
We also may disclose the information we obtain about you to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements. The information we may share may include your name, address and phone number, and the product(s) you own.
We do not internally or externally share health information other than, as permitted by law, to process transactions or to provide services that you have requested or to facilitate transparency or risk mitigation. These transactions or services include, but are not limited to, underwriting
insurance policies, obtaining reinsurance on life policies, and processing claims for waiver of premium, accelerated death benefits, terminal illness benefits or death benefits.
RETENTION OF YOUR INFORMATION: We will only retain your personal information as long as it is necessary or as required by law. When we destroy the information, we will use safeguards to prevent unauthorized parties from gaining access to the information during the process.
SAFEGUARDING YOUR INFORMATION: Bulwark has security practices and procedures in place to prevent unauthorized access to your nonpublic personal information. Our practices of safeguarding your information help protect against the criminal use of the information. Bulwark’s administrative, technical and physical safeguards are designed to protect the personal information that is received against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use.
Our employees receive training, are bound by a Code of Conduct requiring that all information be kept in strict confidence, and are subject to disciplinary action for violation of the Code. We restrict access to information about you to only those employees who need to know that information to perform their job. We maintain physical, electronic, and procedural safeguards, which comply with local laws and regulations to guard your information.
QUESTIONS: You have a right to know the information we have about you. You must request this in writing. If you believe any of the information is erroneous, please explain in writing. If we do not agree that it needs correction, we will notify you and you will be entitled to provide a statement of disagreement which we will file with the information.
For requests about your information, or questions about this Privacy Statement, please write or call:
Bulwark Insurance Agency Ltd
Attention: Director, Gareth Hamm
c/o Bulwark Insurance Agency Ltd
Unit 2&3, 17 Tangerine Place
Kingston 10, Kingston